Tide Business

Tide Business

2019 - 2023

2019 - 2023

Fintech

Fintech

Drove +44% Customer Growth for the UK’s Leading Digital Business Bank

Drove +44% Customer Growth for the UK’s Leading Digital Business Bank

Tide is the UK’s leading business financial platform. Between June 2021 and May 2023 it grew from 360,000 to 520,000 UK members, taking its share of the UK SME market from 6% to 10%. Frontline Growth ran Tide’s Meta acquisition across that period, alongside Tide’s in-house performance team.

Tide is the UK’s leading business financial platform. Between June 2021 and May 2023 it grew from 360,000 to 520,000 UK members, taking its share of the UK SME market from 6% to 10%. Frontline Growth ran Tide’s Meta acquisition across that period, alongside Tide’s in-house performance team.

Key Results

Key Results

+44% customer growth in 18 months (from 360,000 active users to 520,000)

+44% customer growth in 18 months (from 360,000 active users to 520,000)

£1M+ in Meta spend managed under CPA target

£1M+ in Meta spend managed under CPA target

Challenges

Challenges

Post-iOS14, Tide Business saw its CPA spike and tracking break, while it was spending close to £100K a month on Meta to grow in the UK. The account’s fundamentals had not kept pace with that budget: it lacked structure, creative testing was minimal, and app and web campaigns were cannibalising each other, capping both scale and efficiency.

Solution

Actions

1. Restructured media setup for scalability

  • Followed Meta (Facebook) post-iOS14 best practices: consolidated campaigns, broadened audiences, and separated web vs. app funnels to maximize scalability for each.

  • Ran iterative audience testing across UK regions to identify pockets of qualified user growth.

  • Supported the launch and scaling of multiple product campaigns (invoicing, expense tracking, loans) using repeatable testing and optimization systems.

2. Built the performance creative foundation

  • Designed and launched the first performance creative testing system directly with the CMO.

  • Expanded the creative pipeline across static, video, and creator formats — including cost-saving, feature-led, and testimonial-style assets.

3. Provided cross-team execution and strategic alignment

  • Acted as the central strategic and execution partner across three internal media buyers.

  • Aligned campaigns, troubleshooted technical issues, and ensured consistent performance standards across teams.

Static Ad Creatives

Testimonial

Testimonial